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Frequently asked questions
Is there parking available at the hotel?
We have ample free parking for guests cars directly outside the hotel. Please note that the on-site parking cannot accommodate lorries or coaches.
How far away from Epsom town centre is the hotel?
The hotel is approximately 1.8 miles from Epsom town centre, roughly a 30-minute walk or 5-minute drive.
If you are using a Sat Nav to reach the hotel please use KT18 5LJ.
How far away from Epsom Downs Racecourse is the hotel?
We are situated on the grounds of Epsom Downs Racecourse in the picturesque Surrey countryside. The hotel is only a short stroll away from the action and can even see the horses being groomed at the stables behind the hotel.
When do you charge my credit or debit card?
A pre-authorisation is required for every reservation and will be requested at reception on check-in. If a guest does not have a card available the hotel has the right to request a cash deposit of £100.00 per room which will be returned on check out.
Do you accept cash payment?
We do accept cash payment for accommodation, however, proof of ID will be requested at the time of check-in from either a valid Passport or Driving Licence. If you wish to pay by cash a pre-authorisation will still be required either by card or leaving a cash deposit of £100.00 at reception which will be returned on check out.
Do you accept group bookings?
Does the hotel have conference facilities?
Do you offer free internet?
WiFi internet is free of charge throughout the hotel for residents.
Do you allow pets?
Is the hotel accessible to wheelchairs?
Do you have sofa bed's in the rooms already?
Please be aware that the sofa beds are set up in the bedrooms only on prior request. A supplement of £50.00 will be added to your room rate if the sofa bed is used by a guest which is over 16 years of age. Please note there is a maximum of 3 adults allowed per room.
Do you have cots available?
Please note that in double rooms with the sofa bed set up there is very limited room for a baby cot.
Our restaurant is open daily for breakfast:
• Monday to Friday: 6.30am to 9.30am
• Saturday to Sunday: 7.00am to 10.30am
Enquire at reception for details on how to avoid peak times during the breakfast service.
View our Holiday Inn Express Breakfast Menu, which includes the following*:
• Delicious scrambled eggs, bacon, sausages and baked beans
• Warm pastries
• Range of plain and fruit yogurts
• Wide selection of cereals including high fibre/low-calorie cereals
• Choice of fresh fruits
• White and brown sliced bread and crusty bread rolls
• Orange and apple juice
• Fresh coffee including espresso and cappuccino
• Black and herbal teas
• Hot chocolate
Our restaurant is open Monday -Thursday for dinner:
• Monday to Thursday: 6.30pm to 9.30pm
• 24hr pizza menu available 7 days a week
You can dine with us in the evenings from our Express menu, available Monday - Thursday and full of great comfort food that's perfect after a long day of travelling or meetings, download our Express menu.
The hotel does not permit groups to bring their own food into public areas.
The hotel does not offer a room service facility, should you wish to dine in your room food will be placed on a tray for you to collect from the bar.
Should you wish to dine out, the hotel is happy to make recommendations, please ask at reception.
In busy periods the hotel reserves the right to withdraw food menus.
Please note the hotel does not have facilities to accommodate group dining.